Return & Refund Policy

Refund Policy


At Jidipa, customer satisfaction is a top priority. We strive to deliver high-quality Point of Sale (POS) solutions and related services to businesses across the globe. This Refund Policy explains when and how refunds may be issued for our Services.

By subscribing to or using our Services, you agree to this Refund Policy.


>. General Policy

  • All fees paid to Jidipa for POS services, subscriptions, hardware, or related solutions are non-refundable unless otherwise required by law or explicitly stated in this policy.
  • Refunds will only be considered under specific circumstances as outlined below.


>. Eligibility for Refunds

Refund requests may be considered in the following situations:

a. Service Subscriptions (Software / Cloud Services)

  • New Subscriptions: If you are a new customer, you may request a refund within 7 days of your initial purchase if you are not satisfied with the Service, provided you have not violated our Terms of Service.
  • Renewals: Renewal payments for ongoing subscriptions are generally non-refundable. However, in exceptional cases (e.g., billing errors), we may consider refunds upon request within 5 business days of the charge.

b. Technical Issues

  • If our Services fail to function as described due to a technical issue on our end, and we are unable to resolve the issue within a reasonable time, you may be eligible for a partial or full refund depending on the impact and duration of the disruption.

c. Hardware Purchases (if applicable)

  • Refunds or exchanges for Jidipa-provided POS hardware may be available if:
  • The item is returned unused, in original packaging, within 14 days of delivery.
  • The item is defective or damaged upon delivery (eligible for replacement or refund).
  • Shipping costs for returns (except for defective products) are non-refundable and must be covered by the customer.


>. Non-Refundable Items

Refunds will not be provided for:

  1. Setup or installation fees.
  2. Training, consultation, or customization services.
  3. Transaction fees and charges incurred through third-party payment providers.
  4. Services terminated due to your violation of Jidipa’s Terms & Conditions.
  5. Partial subscription periods (no pro-rata refunds for mid-cycle cancellations).


>. Refund Request Process

To request a refund:

  1. Contact our support team at [Insert Support Email] with your account details, payment information, and reason for the request.
  2. Refund requests must be submitted within the applicable time frame (see Section 2).
  3. Our team will review your request and respond within 7–10 business days.
  4. Approved refunds will be issued to the original payment method within 10–15 business days, depending on your financial institution.


>. Global Compliance

  • Jidipa serves businesses worldwide and complies with applicable consumer protection laws in different jurisdictions (including the Australian Consumer Law, European Union consumer rights, and U.S. state laws such as California).
  • Where local laws provide additional refund rights, those laws shall prevail.


>. Cancellations

  • You may cancel your subscription at any time.
  • Cancellation prevents future billing but does not automatically entitle you to a refund for fees already paid, unless covered under this policy.


>. Contact Us

If you have questions or wish to submit a refund request, please contact us:

Jidipa

Email: info@jidipa.com

Phone: 0402 206 152

Website: https://jidipa.com/